Thursday, 30 July 2020

IT consulting company msg and high-tech start-up Neohelden are collaborating to jointly introduce voice-controlled AI assistants for business applications to the market. Neo, the digital assistant developed by Neohelden, allows users access to different business applications using natural language control (so-called “conversational AI”) with minimal development effort. msg brings extensive industry expertise, as well as implementation and project management expertise to the partnership. By combining their core competences, the two partners are able to offer customers attractive solutions that are perfectly tailored to their business models.

Breaking down data silos and simplifying business processes

Companies use a wide variety of software applications. These programs often create data silos, making it difficult to exchange information between them. As a result, there is an increased demand for AI assistant solutions that can help companies simplify the exchange of information between programs. Together, msg and Neohelden offer AI assistants that enable multi-lingual control of software systems. Users can control applications and machines though language and text, all from the same interface. Doing so reduces the amount of time employees are forced to spend on documentation, while also making record keeping and administrative processes, such as travel expense accounting or maintenance work, more efficient.

The product is based on Neo, a voice bot developed by Neohelden. It can be run on Windows, Linux, macOS, iOS and Andros; has its own platform for configuration and enhancement; and allows for the connection of third-party systems in 18 different programming languages, thereby minimizing development effort. In addition, Neo can be operated in an in-house data center (“on premise”), on a public cloud or offline.

Industry expertise compliments AI solution

As the service provider, Neohelden provides the Neo AI assistant solution. msg advises and accompanies customers, from implementation to customization of the application to specific industry environments. “This partnership allows us to offer our customers an entirely worry-free package and to optimally react to any challenges,” states Holger Hornik, Head of Artificial Intelligence & Data Analytics at msg.

“As a service provider, we are thrilled to be entering into a partnership with the established IT consulting company msg, thereby expanding our access to the market,” explains Dr. Kiryo Abraham, CEO of Neohelden.  “We benefit from msg’s extensive experience with implementation and consulting projects in a wide range of industries.”