Wednesday, 25 March 2020

Together, the companies are able to offer consistent end-to-end processes and seamless automation.

Passau, March 26, 2020. IT and consulting company msg and ADAC subsidiary GKS (a communication services company) will be cooperating on automation projects in the field of “Business Process Outsourcing” (BPO), effective immediately. The cooperation will focus on support processes that companies outsource to external service providers. Goal of the partnership is to offer companies the full automation of their central input management processes, from a single source, and thus further support them in their digital transformation. Representatives from the two companies signed the partnership agreement at msg’s location in Passau at the end of February.

Company representatives of msg and GKS at the signing of the partnership.

v.l.: Melanie Böhmisch, Qualitätsmanagementbeauftragte bei GKS, Markus Kühn, Abteilungsleiter Smart Input Management bei msg, Dr. Norbert Grebe, Geschäftsführer GKS, Dr. Armin Bender, msg-Standortleiter in Passau, Kornelia Stury, Geschäftsführerin GKS, Stephan Aigner, Geschäftsbereichsleiter Products & Development bei msg.

msg.SIMA merges with Communication Services

The msg group will bring its msg Smart Input Management (msg.SIMA) service portfolio to the partnership. The software-assisted components of msg.SIMA can classify documents received through a wide variety of input channels; identify relevant, industry-specific data; and digitize the technical data found in the documents. Information obtained in this way enables the automated processing of industry-specific transactions.

Thanks to the new cooperation with communication and IT service provider GKS, individual input formats can now be manually digitized as well, and any missing information added in systems. To that end, GKS will provide different services as part of the partnership, including scanning services, transferring call center inquiries to the system and performing manual follow-up work on information necessary for the automation.

A Product Portfolio Based on a Modular Principle

The entire product portfolio is designed around a modular principle and allows customers to put together their own individual set of services and benefits. Service providers will thus primarily focus on msg’s core industries, meaning companies in the primary insurance, reinsurance and health insurance industries. However, there are plans to make further industry-specific additions to the software in the future.

“We are pleased to have found a reliable, competent partner in GKS, one that enhances our software portfolio with BPO services. It means our customers can rest assured that their processes will be 100 percent automated,” explains Stephan Aigner, Head of msg’s Product & Development business unit in Passau. The unit has been developing msg.SIMA since 2017. Dr. Armin Bender, the site manager in Passau, was the one to first pursue contact with the GKS service company, which is also located in Passau.

“The demand for automated standard processes will only grow going forward,” says Dr. Norbert Grebe, who joins Kornelia Stury as Managing Director of GKS. “By combining smart software and outsourced manual sub-processes, we are now able to better meet our customers’ demand for a full range of services.”

GKS – Gesellschaft für Kommunikationsservice mbH

GKS is a subsidiary of ADAC SE located in the Kohlbruck district of Passau and currently employs around 480 people. They have been a reliable partner of the ADAC group for more than 20 years and offer excellent customer service. The Customer Care Service division specializes in policy management and advises on the service portfolio offered by the ADAC group, which has more than 21 million members and customers. Our 24/7 in-house service center organizes assistance in case of break downs or accidents. The IT Services division develops applications and provides IT support. Claims processing for assistance partners, as well as the fast tracking of claims cases from the insurance industry form the focal point of the Insurer Services division and rounds out the GKS’ wide spectrum of services. The services further include the seamless preparation, scanning and indexing of customer concerns. As a result of their long-term experience in customer support, GKS is in a position to offer customers services tailored to their specific needs.

msg
msg is an independent, international group of companies with more than 8,000 employees around the world. It offers a holistic service spectrum of creative, strategic consulting and intelligent, sustainable and value-added IT solutions for the following industries: automotive, banking, food, insurance, life science & healthcare, manufacturing, public sector, telecommunications, travel & logistics, as well as utilities, and has acquired an excellent reputation as an industry specialist during its almost 40 years in business. Within the group, independent companies cover the wide variety of industry and issue-based competence: msg systems ag forms the core of the company group and works in close cooperation with the subsidiaries, both on a business and organizational level. This allows the competence, experience and know-how of all the members to be bundled into a holistic solution portfolio with measurable added value for its customers.msg holds sixth place in Lünendonk's ranking of IT consulting and system integration companies in Germany.

Please feel free to contact us anytime for additional information:

msg systems ag
Danny Schwarze
Robert-Bürkle-Str. 1
85737 Ismaning/Munich

Tel. (+49) 89 96101-2191
Fax (+49) 89 96101-1113
E-mail: danny.schwarze@msg.group

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