Tuesday, 27 July 2021

Munich, July 27, 2021. Neohelden has been part of the renowned consulting and IT company msg since July 1, 2021. The high-tech start-up from Karlsruhe is known for its digital, AI-based assistant "Neo". Through this acquisition, msg will in future offer customers IT consulting and a state-of-the-art solution for digital assistance systems, chatbots and voicebots from a single source.

The combination of the two portfolios enables premium, hybrid service bundles for companies of all sizes and industries. For msg, the acquisition primarily means moving deeper into the market for digital (voice) assistants, chatbots and voicebots. As a result, msg is expanding its own offering and can sell it as a full package. Neohelden will benefit in particular from msg's renown, reputation, and sales and implementation strengths.

Successful cooperation leads to full offering for customers

msg and Neohelden have already had a strategic partnership involving assistance and bot customers for a year. The synergy of the two companies' service portfolios bore fruit within a very short time. Customers from various industries (including the banking sector, industry segment, etc.) benefited promptly from the innovative collaboration. The takeover of the brand, product development and projects involving “Neo" together with the transfer of the two managing directors Dr. Kiryo Abraham and Philipp Csernalabics to msg further intensifies the cooperation.

"With Neohelden as part of msg, we can offer our customers an intelligent solution for customer service and internal applications that enables efficient dialog across many interfaces," says Dr. Wolfgang Wilke, in charge of the Consumer Products sector at msg.

Philipp Csernalabics, founder of Neohelden, adds: "Especially by combining msg's implementation strength and professionalism with our product offering and agility, we can now create even greater synergies for our customers. That's why we are really looking forward to working with our new colleagues."